Return & Refund Policy

Return, Exchange & Refund Policy

We put a great deal of care into creating, checking and securely packing every ta.da piece. As our products are fragile and often handmade, all purchases are final once an order has been placed.

We do not accept returns or exchanges due to a change of mind, personal preference, incorrect selection or any reason unrelated to a product issue. We encourage you to review the product description, dimensions, colours, materials and specifications carefully before placing your order.

When can I request assistance?

A replacement, exchange or refund may be considered only if:

1. You received the wrong product
   The product delivered is different from the product confirmed in your order.

2. Your product was damaged in transit
   The product arrived broken or physically damaged during delivery.

Reporting an issue

All claims must be submitted to us within 48 hours of delivery. Requests received after this period may not be eligible for assistance.

Please share:

• Your order number

• Clear photographs of the product and packaging

• A clear, continuous unboxing video for damage-in-transit claims

• A brief description of the issue

Unboxing video requirement

An unboxing video is mandatory for all transit-damage claims. The video must:

• Begin before the package is opened

• Clearly show the sealed outer packaging

• Capture the complete unboxing without cuts or edits

• Clearly show the damaged product

Claims without a valid unboxing video may not be accepted.

Please retain the packaging

Please keep the product, outer box, protective materials and all original packaging until your concern has been fully resolved. Do not use or dispose of the product unless advised by our team.

For an incorrectly shipped product, it must be returned unused and in its original condition and packaging, if a return is requested.

Review and resolution

Once we receive the required information, our team will review the claim and confirm whether it is eligible.

Depending on the circumstances and product availability, ta.da may offer:

• A replacement

• An exchange

• A refund to the original payment method

Any return or reverse pickup must be authorised by ta.da in advance. Products sent back without prior approval may not be accepted.

Refund timeline

For an approved refund:

• We will initiate the refund within 5 business days of approval.

• The amount will be credited to the same payment method used for the original purchase.

• Once initiated, the refund may take approximately 4–8 business days to reflect in your account.

The final credit timeline is determined by your bank, card issuer or payment gateway and may occasionally take longer.

Where an order cancellation has been specifically approved by ta.da, the refund will also be processed to the original payment method.

Important note

Slight variations in colour, finish, texture, form or illustration may occur in handmade products and across different screen displays. These natural variations are part of the character of the product and are not considered defects.

By placing an order with ta.da, you confirm that you have read and accepted this policy.